App Store Connect

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App Store Connect is a suite of tools for submitting and managing your apps and in-app purchases on the App Store.

App Store Connect Documentation

Posts under App Store Connect subtopic

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Apps cannot launch on iOS 9-12 devices after recent build - "The process failed to exec"
We found that our apps (and other apps from different companies) cannot launch on iOS 9 to iOS 12 devices. The app can be installed successfully but crashes immediately on launch. From the device syslog: assertiond: The process failed to exec SpringBoard: Bootstrapping failed - Unable to bootstrap process Our distribution certificate was issued on Feb 2, 2026, signed by WWDR G3 intermediate certificate. This issue affects all apps under our Apple Developer account on iOS 9-12 devices. iOS 13 and above works fine.
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4h
Why doesnt the Media Manager tell which devices have the required proportions?
When launching an app, AppStore Connect has some very specific requirements to the media (screenshots) used for the store listing. Right now the primary screenshots requires a 6.5 inch size. This is fine, of course, but why doesnt it list which iphones has this size, so I dont have to google my way to this answer? Its such a small thing, but would help so much
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This app is currently unavailable for Analytics
20 days passed since I released the app. According to Trends it has 30+ installs and 10 In-App purchases. When will I finally get analytics? Can't wait to see it, because I'm actively promoting my app and I wish to know the marketing performance. All that I see now in App Store Connect is this message: Other apps have no signs of this issue, I assume that the analytics is missing because the app is new. The question is "when"? :)
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26
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App stuck on “Ready for Distribution” – Trader status not provided / DSA in review
Hi, My app status is currently “Ready for Distribution”, but it still hasn’t appeared on the App Store and I’m not sure what is blocking the release. In App Store Connect, I have already completed: • Agreements, Tax, and Banking (all active) • Pricing and Availability (countries selected) • Automatic release is enabled However: • My Digital Services Act (DSA) status is still “In Review” • I am also in the process of changing my account from Individual to Organization At this point, I’m not sure if the delay is caused by DSA review, account type change, or something else. Has anyone experienced a similar situation? Is there anything else I should check or complete to make sure the app goes live? Apple ID: 6760753842 Thank you.
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18h
Recent 502 errors on the verifyReceipt API
Recently we are seeing 502 errors on the receipt validating API, documented here: https://developer.apple.com/documentation/appstorereceipts/verify-receipt 502 Bad Gateway: "<html><EOL><EOL><head><title>502 Bad Gateway</title></head><EOL><EOL><body><EOL><EOL><center><h1>502 Bad Gateway</h1></center><EOL><EOL><hr><center>Apple</center><EOL><EOL></body><EOL><EOL></html><EOL><EOL>" Here are logs of the occurrences: ・2026/03/20 17:03:21 - 17:04:41:10 cases ・2026/03/22 01:44:33:1 case ・2026/03/22 15:03:02:1 case ・2026/03/24 17:05:08 - 17:20:53:62 cases ・2026/03/25 06:34:56 - 06:37:21:18 cases Has anyone else seen problems like these recently? We are planning to move to the newer (non-deprecated) APIs, but are expecting that to take "a minute".
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Digital Services Act Verification Stuck In Review (Turkey Address Documents Not Accepted)
Region: Türkiye Hello, My Digital Services Act verification has been in review for an extended period of time, and I am unable to proceed. I have submitted my official residence document obtained via e-Government (QR-verified). However, in Türkiye, these documents are only issued in Turkish and cannot be provided in English. To assist with the review, I also included a manual English translation of the document, while keeping the original file unchanged. Despite this, my submission remains in review without any feedback or request for additional information. Has anyone experienced a similar issue with address verification in Türkiye? Is there any specific format or document that Apple accepts in this case? Any guidance would be greatly appreciated. Thank you.
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Submitted app over 72h ago, still not showing for most users
Hello. My app is here: https://apps.apple.com/us/app/the-path-ai-coaching/id6759060774 We got approved and went into "Ready for Distribution" status on Friday at 6pm PT. It's now Monday at 8pm PT, so 74h later. However, when I share the direct link with friends, about 60-70% of them say that the app comes up saying "This app is currently not available in your country or region" They are in the US app store, and the app is available in all countries other than China (mainland) We have some major promptions scheduled for Wednesday that are very hard to move, so this is rather urgent for our team. Any possible solution that solves this would be amazingly appreciated!
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409 Error when submitting app for App Store review — stuck submission
I've been trying to submit my iOS app for App Store review and keep getting a 409 error when clicking "Add for Review" in App Store Connect. The error appears in the console on appStoreVersions. Bundle ID: com.aigency.tabby Team ID: T8J2WDTJWB Everything is filled out — screenshots, description, pricing, privacy policy, build selected (Build 7, status Complete). The submission just fails silently with a red stop icon on the Save button and a 409 conflict on the API call. Called Apple Developer Support and was directed here. Is there a stuck submission on the backend that needs to be cleared? Any help appreciated.
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Business/DSA sign up failing with error
I am trying to sign up on the App Store Connect 'Business' area where I am required to complete the EU Digital Services Agreement. Selecting this option opens a form where I am asked for name, address, email etc. when I click 'next' I get an error form pop up. I would post a screenshot if this forum allowed to do so. I can't get any help from the Apple Support folks. I'm being passed back and forth between Developer support and normal customer support. Any suggestioins?
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Subscription identifier already used
Hello, I made a mistake and created an in-app purchase with an identifier. I then deleted it. And I then reused this identifier to create a subscription but I have a block telling me that the identifier is already used. How long does an identifier remain in memory after deletion? Or should I create a new one? It's already been 24 hours. Thank you.
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Missing app dowloads figures by region/county in new App Store metrics
Previous app download metrics in App Store Connect (before the recent redesign of metrics) did provide a split of download numbers by country. This was very useful information. New metrics (after redesign) seem to only provide total app downloads numbers. The split by country is gone. How can I get figures for downloads by country? Using country/region filters seems to be no option because I would have to know which countries to filter for. If I want to see how my app downloads split by country how can I do that? Any help is appreciated.
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Enrollment stuck in "Pending" for 15 days after payment and ID upload
Hi everyone, I’m looking for some help or advice regarding my Apple Developer Program enrollment. I subscribed and paid on February 3rd, but my account is still in "Pending" status. It has been 15 days since my payment was processed. I uploaded my ID documents for verification 9 days ago and I haven't received any updates since then. Has anyone else experienced such a long wait recently? How much longer should I reasonably expect to wait for manual verification?
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Digital Services Act: In Review for 14 days already.
Hi all, I was wondering if someone could provide more information about the Digital Services Act review process. I haven’t been able to find any details online, and I haven’t received a response to my support requests (it has been 9 days so far). I submitted the requested Digital Services Act information on February 27, but I haven’t received any update or automated confirmation email. The request is still visible under business agreements in my Apple Store Connect account. Does anyone know how long this review typically takes? Or whether I should contact support through a different channel? Thank you in advance!
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App disappeared from App Store Connect - support unresponsive - Case 102841743378
My app has completely vanished from App Store Connect with no explanation. It no longer appears in the app listing. Bundle ID: com.sofiqe.app Team ID: AW699Z7G8H Apple Account: Support case 102841743378 has been open with no resolution. The contact form on the developer portal is also broken and returns "There was a problem processing your request" making it impossible to follow up. Has anyone experienced an app disappearing from App Store Connect? Any advice on escalation would be appreciated.
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First auto-renewable subscription stuck in “Waiting for Review”, missing “In-App Purchases and Subscriptions” section, and TestFlight shows “The offer is not available yet
Hello, I am trying to ship the first auto-renewable subscription for my iOS app and I am facing what seems to be a workflow / availability issue involving App Store Connect and TestFlight. Product ID: seka_premium_yearly_ Current situation: The subscription exists in App Store Connect. Its status remains “Waiting for Review”. The subscription page says that the first subscription must be submitted with a new app version and attached through the “In-App Purchases and Subscriptions” section on the app version page. 4. However, this section does not appear on my iOS app version page in App Store Connect. 5. In TestFlight, when tapping “Subscribe”, the app shows: “The offer is not available yet. Please try again in a moment.” Additional context: Paid Apps Agreement is active The app uses expo-iap The product ID configured in the app is seka_premium_yearly_ We are not restricting access by storefront, region, or device configuration Sandbox testing has been attempted, but the issue remains reproducible in TestFlight Question: Is it expected that the subscription is unavailable in TestFlight while the first subscription is still in “Waiting for Review”? Does the missing “In-App Purchases and Subscriptions” section on the app version page indicate an App Store Connect issue? Has anyone encountered this specific first-subscription workflow problem? Any guidance would be appreciated.
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Subscriptions unable to load
Hello, I have created an app with subscriptions that have already been approved and integrated. However, when I test the app, the products cannot be found, even though they are correctly set up in App Store Connect and the sandbox account is active. Do you have any idea what might be causing this issue? Best regards
1
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33
4d
Localize title and subtitle on App Clip card.
Hello, Our App Clip has recently gone live, and I’ve been testing the App Clip card across different device languages. I’ve noticed that while the action button text (e.g., “Open”) is localized automatically, the title and subtitle on the App Clip card are not being localized. Currently, they always appear in English. While configuring the advanced App Clip experience in App Store Connect, I was only able to select a single language (English). I attempted to create additional App Clip experiences for other languages, but encountered an error stating that the same App Clip Experience URL cannot be reused. Given that our users are distributed globally, I would like to understand: How can we localize the App Clip card (title and subtitle) for multiple languages while using the same App Clip Experience URL? Is there a recommended approach to support localization for a single App Clip experience across different regions/languages? Any guidance or best practices would be greatly appreciated. Thank you.
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Pending Termination Appeals Process doesn't work
The appeals process for when your Apple Developer account is in Pending Termination status doesn't work. The re-instate developer account form is very clear it shouldn't be used if it's pending. But the form for "I would like to appeal an app rejection or app removal" which is the correct form for pending state. Gives the error "There are no apps associated with this team." we do have apps associated. There could be thousands of developer accounts that weren't able to file an appeal correctly because of this bug. "If you would like to appeal this termination decis ion to the App Review Board, you must do so within 30 calendar days. When submitting your appeal, be sure to select "I would like to appeal an app rejection or app removal" from the drop-down menu on the Contact the App Review Team page and provide a written statement that includes the following:" Apple is very clear which to use.
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Apps cannot launch on iOS 9-12 devices after recent build - "The process failed to exec"
We found that our apps (and other apps from different companies) cannot launch on iOS 9 to iOS 12 devices. The app can be installed successfully but crashes immediately on launch. From the device syslog: assertiond: The process failed to exec SpringBoard: Bootstrapping failed - Unable to bootstrap process Our distribution certificate was issued on Feb 2, 2026, signed by WWDR G3 intermediate certificate. This issue affects all apps under our Apple Developer account on iOS 9-12 devices. iOS 13 and above works fine.
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4
Boosts
6
Views
234
Activity
4h
Why doesnt the Media Manager tell which devices have the required proportions?
When launching an app, AppStore Connect has some very specific requirements to the media (screenshots) used for the store listing. Right now the primary screenshots requires a 6.5 inch size. This is fine, of course, but why doesnt it list which iphones has this size, so I dont have to google my way to this answer? Its such a small thing, but would help so much
Replies
1
Boosts
0
Views
7
Activity
15h
This app is currently unavailable for Analytics
20 days passed since I released the app. According to Trends it has 30+ installs and 10 In-App purchases. When will I finally get analytics? Can't wait to see it, because I'm actively promoting my app and I wish to know the marketing performance. All that I see now in App Store Connect is this message: Other apps have no signs of this issue, I assume that the analytics is missing because the app is new. The question is "when"? :)
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1
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0
Views
26
Activity
15h
App Store DSA regulation compliance is "in review" state for a month
My app is already in production, and there are purchases. But people from Europe cannot download it because I need to pass DSA compliance. The DSA regulation status has been “in review” for about a month already. What do I need to do?
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1
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1
Views
180
Activity
18h
App stuck on “Ready for Distribution” – Trader status not provided / DSA in review
Hi, My app status is currently “Ready for Distribution”, but it still hasn’t appeared on the App Store and I’m not sure what is blocking the release. In App Store Connect, I have already completed: • Agreements, Tax, and Banking (all active) • Pricing and Availability (countries selected) • Automatic release is enabled However: • My Digital Services Act (DSA) status is still “In Review” • I am also in the process of changing my account from Individual to Organization At this point, I’m not sure if the delay is caused by DSA review, account type change, or something else. Has anyone experienced a similar situation? Is there anything else I should check or complete to make sure the app goes live? Apple ID: 6760753842 Thank you.
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0
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0
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15
Activity
18h
Recent 502 errors on the verifyReceipt API
Recently we are seeing 502 errors on the receipt validating API, documented here: https://developer.apple.com/documentation/appstorereceipts/verify-receipt 502 Bad Gateway: "<html><EOL><EOL><head><title>502 Bad Gateway</title></head><EOL><EOL><body><EOL><EOL><center><h1>502 Bad Gateway</h1></center><EOL><EOL><hr><center>Apple</center><EOL><EOL></body><EOL><EOL></html><EOL><EOL>" Here are logs of the occurrences: ・2026/03/20 17:03:21 - 17:04:41:10 cases ・2026/03/22 01:44:33:1 case ・2026/03/22 15:03:02:1 case ・2026/03/24 17:05:08 - 17:20:53:62 cases ・2026/03/25 06:34:56 - 06:37:21:18 cases Has anyone else seen problems like these recently? We are planning to move to the newer (non-deprecated) APIs, but are expecting that to take "a minute".
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1
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1
Views
72
Activity
20h
Digital Services Act Verification Stuck In Review (Turkey Address Documents Not Accepted)
Region: Türkiye Hello, My Digital Services Act verification has been in review for an extended period of time, and I am unable to proceed. I have submitted my official residence document obtained via e-Government (QR-verified). However, in Türkiye, these documents are only issued in Turkish and cannot be provided in English. To assist with the review, I also included a manual English translation of the document, while keeping the original file unchanged. Despite this, my submission remains in review without any feedback or request for additional information. Has anyone experienced a similar issue with address verification in Türkiye? Is there any specific format or document that Apple accepts in this case? Any guidance would be greatly appreciated. Thank you.
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0
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0
Views
13
Activity
22h
Submitted app over 72h ago, still not showing for most users
Hello. My app is here: https://apps.apple.com/us/app/the-path-ai-coaching/id6759060774 We got approved and went into "Ready for Distribution" status on Friday at 6pm PT. It's now Monday at 8pm PT, so 74h later. However, when I share the direct link with friends, about 60-70% of them say that the app comes up saying "This app is currently not available in your country or region" They are in the US app store, and the app is available in all countries other than China (mainland) We have some major promptions scheduled for Wednesday that are very hard to move, so this is rather urgent for our team. Any possible solution that solves this would be amazingly appreciated!
Replies
0
Boosts
0
Views
33
Activity
1d
409 Error when submitting app for App Store review — stuck submission
I've been trying to submit my iOS app for App Store review and keep getting a 409 error when clicking "Add for Review" in App Store Connect. The error appears in the console on appStoreVersions. Bundle ID: com.aigency.tabby Team ID: T8J2WDTJWB Everything is filled out — screenshots, description, pricing, privacy policy, build selected (Build 7, status Complete). The submission just fails silently with a red stop icon on the Save button and a 409 conflict on the API call. Called Apple Developer Support and was directed here. Is there a stuck submission on the backend that needs to be cleared? Any help appreciated.
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1
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2
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90
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1d
AppStore Connect: cannot Add for Review
something is wrong.. but I have no clue what.. no error message.. just a red save button.. that's it... when I leave the page he deletes everything I have added before
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0
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0
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39
Activity
1d
Business/DSA sign up failing with error
I am trying to sign up on the App Store Connect 'Business' area where I am required to complete the EU Digital Services Agreement. Selecting this option opens a form where I am asked for name, address, email etc. when I click 'next' I get an error form pop up. I would post a screenshot if this forum allowed to do so. I can't get any help from the Apple Support folks. I'm being passed back and forth between Developer support and normal customer support. Any suggestioins?
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0
Boosts
0
Views
24
Activity
1d
Subscription identifier already used
Hello, I made a mistake and created an in-app purchase with an identifier. I then deleted it. And I then reused this identifier to create a subscription but I have a block telling me that the identifier is already used. How long does an identifier remain in memory after deletion? Or should I create a new one? It's already been 24 hours. Thank you.
Replies
1
Boosts
0
Views
54
Activity
1d
Missing app dowloads figures by region/county in new App Store metrics
Previous app download metrics in App Store Connect (before the recent redesign of metrics) did provide a split of download numbers by country. This was very useful information. New metrics (after redesign) seem to only provide total app downloads numbers. The split by country is gone. How can I get figures for downloads by country? Using country/region filters seems to be no option because I would have to know which countries to filter for. If I want to see how my app downloads split by country how can I do that? Any help is appreciated.
Replies
1
Boosts
0
Views
105
Activity
1d
Enrollment stuck in "Pending" for 15 days after payment and ID upload
Hi everyone, I’m looking for some help or advice regarding my Apple Developer Program enrollment. I subscribed and paid on February 3rd, but my account is still in "Pending" status. It has been 15 days since my payment was processed. I uploaded my ID documents for verification 9 days ago and I haven't received any updates since then. Has anyone else experienced such a long wait recently? How much longer should I reasonably expect to wait for manual verification?
Replies
2
Boosts
1
Views
170
Activity
1d
Digital Services Act: In Review for 14 days already.
Hi all, I was wondering if someone could provide more information about the Digital Services Act review process. I haven’t been able to find any details online, and I haven’t received a response to my support requests (it has been 9 days so far). I submitted the requested Digital Services Act information on February 27, but I haven’t received any update or automated confirmation email. The request is still visible under business agreements in my Apple Store Connect account. Does anyone know how long this review typically takes? Or whether I should contact support through a different channel? Thank you in advance!
Replies
6
Boosts
4
Views
227
Activity
1d
App disappeared from App Store Connect - support unresponsive - Case 102841743378
My app has completely vanished from App Store Connect with no explanation. It no longer appears in the app listing. Bundle ID: com.sofiqe.app Team ID: AW699Z7G8H Apple Account: Support case 102841743378 has been open with no resolution. The contact form on the developer portal is also broken and returns "There was a problem processing your request" making it impossible to follow up. Has anyone experienced an app disappearing from App Store Connect? Any advice on escalation would be appreciated.
Replies
7
Boosts
0
Views
180
Activity
3d
First auto-renewable subscription stuck in “Waiting for Review”, missing “In-App Purchases and Subscriptions” section, and TestFlight shows “The offer is not available yet
Hello, I am trying to ship the first auto-renewable subscription for my iOS app and I am facing what seems to be a workflow / availability issue involving App Store Connect and TestFlight. Product ID: seka_premium_yearly_ Current situation: The subscription exists in App Store Connect. Its status remains “Waiting for Review”. The subscription page says that the first subscription must be submitted with a new app version and attached through the “In-App Purchases and Subscriptions” section on the app version page. 4. However, this section does not appear on my iOS app version page in App Store Connect. 5. In TestFlight, when tapping “Subscribe”, the app shows: “The offer is not available yet. Please try again in a moment.” Additional context: Paid Apps Agreement is active The app uses expo-iap The product ID configured in the app is seka_premium_yearly_ We are not restricting access by storefront, region, or device configuration Sandbox testing has been attempted, but the issue remains reproducible in TestFlight Question: Is it expected that the subscription is unavailable in TestFlight while the first subscription is still in “Waiting for Review”? Does the missing “In-App Purchases and Subscriptions” section on the app version page indicate an App Store Connect issue? Has anyone encountered this specific first-subscription workflow problem? Any guidance would be appreciated.
Replies
1
Boosts
0
Views
43
Activity
4d
Subscriptions unable to load
Hello, I have created an app with subscriptions that have already been approved and integrated. However, when I test the app, the products cannot be found, even though they are correctly set up in App Store Connect and the sandbox account is active. Do you have any idea what might be causing this issue? Best regards
Replies
1
Boosts
0
Views
33
Activity
4d
Localize title and subtitle on App Clip card.
Hello, Our App Clip has recently gone live, and I’ve been testing the App Clip card across different device languages. I’ve noticed that while the action button text (e.g., “Open”) is localized automatically, the title and subtitle on the App Clip card are not being localized. Currently, they always appear in English. While configuring the advanced App Clip experience in App Store Connect, I was only able to select a single language (English). I attempted to create additional App Clip experiences for other languages, but encountered an error stating that the same App Clip Experience URL cannot be reused. Given that our users are distributed globally, I would like to understand: How can we localize the App Clip card (title and subtitle) for multiple languages while using the same App Clip Experience URL? Is there a recommended approach to support localization for a single App Clip experience across different regions/languages? Any guidance or best practices would be greatly appreciated. Thank you.
Replies
0
Boosts
0
Views
29
Activity
4d
Pending Termination Appeals Process doesn't work
The appeals process for when your Apple Developer account is in Pending Termination status doesn't work. The re-instate developer account form is very clear it shouldn't be used if it's pending. But the form for "I would like to appeal an app rejection or app removal" which is the correct form for pending state. Gives the error "There are no apps associated with this team." we do have apps associated. There could be thousands of developer accounts that weren't able to file an appeal correctly because of this bug. "If you would like to appeal this termination decis ion to the App Review Board, you must do so within 30 calendar days. When submitting your appeal, be sure to select "I would like to appeal an app rejection or app removal" from the drop-down menu on the Contact the App Review Team page and provide a written statement that includes the following:" Apple is very clear which to use.
Replies
0
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0
Views
42
Activity
4d